Our Return Policy
Return, Exchanges, and Replacements
- 30 Day Refund Policy -
If you received an item that you no longer need, and it has never been installed and is in original packaging, please follow the below steps:
1: Email service@palmfanstore.com, or call 1-888-446-9331 and ask for Returns Customer Service.
2: Obtain a RGA (Return Goods Authorization) so we will be able to match the item up to your order when received back at our location.
3: Items must not have been installed and be in the original packaging, with all parts, screw packs factory sealed, blades still sealed in the plastic, wires not cut, and all packaging materials (Do not write anything on packages, otherwise a restocking fee will be charged).
4: All returns must be shipped back to 4401 W. Wendover Ave., Suite 107, Greensboro, NC 27407, unless otherise noted by us in writing.
5: Ship the item back via carrier of your choice, but you must use a carrier that can provide you a tracking number, along with shipping insurance. We cannot refund an item that never makes it back or arrives damaged. Shipping insurance will cover your loss if this should happen.
6: A credit will be issued to the product invoiced, less our shipping cost incurred, to the credit card used for payment. Credit will be issued within 3 to 5 business days of receipt of the returned product.
7: Please Note - We must receive any returns within 30 days of the date it was delivered to your provided shipping address. After 30 days only a store credit will be issued.
Items we do not accept back for refunds:
1: Speical order items. Please see the products details section before ordering if you have any concerns whether an item is a special order, or comes from our regular stock. If an item is a special order it will state it in the details sectoin of the product webpage. (although stock status may show as in-stock, special order items will ship directly from the manufacturer's warehouse, usually within 1-2 business days)
2: Installed items. However, in the unlikely event an installed item is defective we will send out a replacement and pay to get the defective item back. (see "Return for Replacement" section)
- 90 Day Exchange Policy -
If you want to switch to a different product, or just a different finish:
For 90 days from date of your order, we will gladly exchange any item you receive if there is a change of mind for any reason, as long as the item/items haven't been installed. Products being exchanged must be in original packaging and condition. You will be responsible for all shipping cost associated with the exchange.
To return a product for an exchange, please follow steps 1-5 in the "Return for Refund" section above.
- Return for Replacement -
If returning a defective or damaged product:
1: Call 1-888-446-9331 and ask for Returns Customer Service or email service@palmfanstore.com with your replacement request.
2: Obtain a RGA (Return Goods Authorization) so we will be able to match the item up to your order when we receive it back.
3: For Continental US orders we will provide a Pre-Paid Return Shipping Label to get the product back, and we will also pay to have the replacment product shipped to you. (this includes Fanimation Ceiling Fans)
4: Once a product has been installed we will not offer a refund, but will gladly work with you as quickly as possible to get the new replacment product to you.
Note: Palm Fan Store is not responsible for installation mistakes done by licensed or unlicensed installers. If a product purchased from us was installed and has a factory defect, we will replace the product at no charge to the customer. However, Palm Fan Store will not cover any original or additional installation charges.
SPECIAL NOTICE FOR ALL PURCHASES PAID USING PAYPAL: Paypal no longer refunds their porcessing fee for transactions paid using PayPal. If a refund is made for a purcahse paid via PayPal, a full refund will be given less PayPal's processing fee. We are sorry for this inconvenience, but it is PayPal who changed their policy on this and it is out of our control.
